Customer Solutions Analyst Ilupeju, NG, 9999 Main purpose of the Position
Position Snapshot
Location: Lagos, Nigeria Company: Nestlé Nigeria Plc. Position Type: Full-time
Minimum Educational qualification: Higher National Diploma or Bachelor’s Degree
Minimum Relevant work experience: Experienced Hire- 4 years of relevant experience.
Position Summary As the Customer Solution Analyst (CSA), you are in charge of effectively driving the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash (O2C) flow (i.e. customer order to payment flow).
A successful Customer Solution Analyst also manages the execution of Refusals with Customers, transport affected products, receive and archive all relevant information related to the case.
CSA also ensures on time delivery of Order fulfillment for Modern Trade orders; and Identifies and mitigates short term Out of Stock issues for Modern Trade Customers
You are also the hub for all Customer Interaction. All inbound communication from all internal & external parties: Distributors, Customers, and Internal Teams managing feedbacks in record time The CSA also collaborates with relevant specialists to determine and better understand cause of master data and pricing exceptions that result in blocks or order failure, provide 360 visibility on status of orders to customers and internal teams. A day in the life of…
Returns and Refusals:
Be the principal contact for the customer for all returns and refusals Capture and register Returns and Refusals requests through Customer Interaction Analyze reasons for refusals and contact customers to propose mitigation actions for refusals Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value Manage, monitor and coordinate of the destruction of goods – when needed with Physical logistics and third party providers Vendor Management Inventory and Customer Management Inventory Generate Customer orders (proposal) in line with agreed stock replenishment parameters. Order Fulfilment: Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep the Out of Stock Repository updated Apply agreed mitigation with customer on affected orders.
Contact the customer and propose resolution of Transportation related issue (s) related to load optimization, carrier selection, appointment scheduling and delivery delay. Contact the customer and propose resolution of Physical Logistics (Warehouse) issue related to Warehouse Capacity or loading issue Order Filter:
Contact customer or internal contacts to resolve blocked orders within SLA Align demand information with customer to be able to capture orders made Capture Demand: Complete and resolve all demand capture failures within defined Service Level Agreement (SLA) Call Centre:
You manage all types of customer requests and solve or assign to correct owner(s) whilst developing relationships with customers.
Billing:
Collaborates with billing team in the resolution of billing issues that requires contacting customer(s).
What Will Make You Successful? At least 4 years of relevant operational experience with 2-3 years in at least two of the following areas:
Customer Service/ or Call Centre Customer Facing Supply Chain Demand & Supply Planning Distribution/ Materials Handling Sales / Marketing Procurement Engineering, Computer Science or Business related degree (minimum Second class/ Lower Credit) Proven project management experience on implementation of major project(s) or change program(s) Expert Level proficiency in Microsoft Office Excel (able to develop models) Certification is an additional advantage Good interpersonal and communication skills. Highly assertive, courageous and persistent.
Position closes the 28th of December 2018.
Field Sales Manager Lagos, NG, 9999
Main purpose of the Position
Field Sales Managers are responsible for the planning, selling and merchandising of Nestle products in all relevant outlets in order to achieve approved sales, profit and volume objectives, in the assigned territory through the training, coaching and management of Distributor sales team and other secondary sales force in assigned territory.
Position Snapshot Location:
Taraba, Lagos, Enugu, Ogun, Abuja, Rivers, Kogi.
Company:
Nestlé Nigeria Plc.
Position Type:
Full-time Minimum Educational qualification: Higher National Diploma or Bachelor’s Degree Minimum Relevant work experience:
Experienced Hire- 2-3 years of relevant experience. Position Summary Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human company driven by our purpose- to enhance the quality of life and contribute to a healthier future. As the Leading Nutrition Health and Wellness Company, we are committed to enhancing People’s lives, everywhere, every day. We expect this same commitment of our Field Sales Manager who will ensure Availability, Visibility and Accessibility of all Nestlé products in all relevant outlets through effective management of the Sales force. To succeed in this role you must be an effective team leader, with excellent interpersonal skills, strong drive and passion for business results. A day in the life of… Ensure product Availability, Visibility and Accessibility (AVA) in priority outlets in assigned sales territory through the execution of the Territory Sales Plan and Merchandising Guidelines. Establish coverage plan for Distributor and develop route and journey plan for secondary sales force and ensure compliance/implementation as well as follow up and update Field Sales Plan for the assigned Area. Train the secondary sales force by conducting regular field coaching/accompaniment of the various sales roles to identify their training needs and address them in conjunction with the Sales Performance Development Manager. Communicate cycle objectives and merchandising priorities to all operational Field Sales Force promptly and manage the relationships between retailers and wholesalers with Nestle and distributor.
Provide quality and on-time information on demand forecast by customers, report on market dynamics, competitor activities etc. Ensure adherence to all Company principles and policies.
Coach, motivate and develop the Distributors’ sales force. What Will Make You Successful? BSc degree or HND in any discipline (Minimum of Second Class Lower or HND Lower Credit).
Must have a minimum of 2-3 years’ experience in Field Sales Management in a Fast Moving Consumer Goods (FMCG) environment. Excellent communications and negotiation skills. Intermediate skill level in Microsoft office package.
Position closes on the 3rd January 2019
Customer Facing Supply Chain Lead Ilupeju, NG, 9999
Main purpose of the Position
Position Snapshot Location:
Lagos, Nigeria Company: Nestlé Nigeria Plc.
Position Type:
Full-time Minimum Educational qualification:
Higher National Diploma or Bachelor’s Degree Minimum Relevant work experience: 4 years of relevant experience.
Position Summary As the Customer Facing Supply Chain Lead (CFSC), you are the interface between Nestlé’s Supply Chain and the Customer’s Supply Chain. You are also responsible for maximizing service and enhancing day-to-day effectiveness of the Customer Facing Supply Chain team. As a successful CFSC Lead, you also ensures elimination of wastes and inefficiencies in order processing; and ensure delivery of key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning. A day in the life of… Deliver Supply Chain Value Creation for Nestlé and the Customer by: Understanding Customer Key Performance Indicators (KPIs), agree targets with the Customers, and regularly reporting performance of these targets. Understanding the Customer’s Supply Chain ensuring and its alignment with Nestlé’s Supply Chain Build Customer Trust Drive the right Replenishment Cycle & Service strategy per customer by: Developing and driving replenishment strategies and plans, thus sustaining continuous performance of Sales objectives and other relevant business KPIs.
Ensuring execution of Service plans for respective customers. Delivering key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning. Ensure availability of Products by Ensuring a Perfect Order Cycle with the Customer by: Monitoring the Process Performance Indicators (PPIs) and KPIs that support the Perfect Order Cycle. Solving root causes of failures throughout the Order to Cash (O2C) End-to-End (E2E) process with the customer Developing joint projects and activities to Close GAPs (Master data Alignment, Inventory, Replenishment, on shelf availability & Freshness, etc.) Facilitating timely deliveries to customers and ensuring no outstanding payments through orders follow-up “Support performance excellence with the Customer by:
– Delivering supply chain excellence through implementation of continuous improvement projects, routines & activities What Will Make You Successful? At least 5 years of relevant operational experience with 3 years in at least two of the following areas:
Customer Service Customer Facing Supply Chain Demand & Supply Planning Distribution/ Materials Handling Sales (especially key account management) / Marketing Don’t Miss this Job:Head, Savings & Deposit Officer needed at Addosser Microfinance Bank Procurement Engineering, Computer Science or Business related degree (minimum Second class/ Lower Credit) Proven project management experience on implementation of major project(s) or change program(s) Expert Level proficiency in Enterprise Resource Planning tools and Microsoft Office Excel (able to develop models) Certification is an additional advantage Excellent Service Orientation Effective under pressure Analytical skills with insight to interpret Ability to earn and keep the Customer’s trust.
Position closes on the 3rd of January 2019.
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